Exam Frequently Asked Questions

Under what circumstances can I reschedule an exam?

If you need to reschedule an in-class final exam, please complete the Exam Reschedule Form that is emailed to all students and return it to Jaime Horensky by the date noted in the email. You may reschedule a remote in-class exam for the following reasons:

  • You have two in-class exams that occur at the same time.
  • You have three in-class exams in a row (morning, afternoon, morning or; afternoon, morning, afternoon).
  • You have a 9:00 AM that is four hours in length followed immediately by a 1:00 PM exam.

If you need to reschedule for reason other than what is listed above, please contact Dean Linsenmeyer for approval.

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How will I be accessing my take-home exams?

For “traditional” take-home exams (i.e., those that you are permitted to work on for 24 hours or longer), you will access your exam through ExamSoft, using their web-based platform for accessing take-home exams. There is no special software needed to access and download take-home exams. Once downloaded, you will work on the exam in the word processing program on your own computer and then upload your answer once you have completed the exam.

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Can I download my take-home exam over the weekend?

You may not download take-home exams over the weekend. Downloading is restricted due to the unavailability of IT assistance with downloading exams and uploading answers over the weekend. Please refer to the exam schedules for specific information regarding download/upload windows for your exam.

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Do I need to be connected to the Internet during the entire time that I work on my take-home exam?

You do not need to be connected to the Internet during the entire time that you are working on an exam. You only need to be connected to the Internet when you download the exam before you start working on it and when you upload your answer after you finish working on it.

If you encounter difficulties, you will probably need to clear your cache and close/restart the browser. Also, email IT and the Registrar your file. Keep trying even after the exam window has ended.

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I am unable to log in to upload my Take-Home.

You will need to clear your cache and close/restart the browser. Also, email IT and the Registrar your file. Keep trying even after the exam window has ended.

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My 48 hr take-home says its due on Sunday in the ExamSoft portal!

Most 48-hour exams are permitted to be uploaded on Monday morning if accessed on Friday between 4:00 - 5:00 PM. Please refer to the exam schedule for specific information relating to your exam. You will still be able to upload it on Monday. Though you will get a "late" notification, your exam is not late as long as you follow the guidelines that are written on the Take-Home Schedule.

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Am I restricted in any way when writing a take-home exam downloaded from ExamSoft?

No. Take-home exams downloaded using the ExamSoft platform, will be downloaded as a PDF file that you can save, print or both. You will then type your answer in Word or another word processing program. When you have completed your exam, you will upload your answer through ExamSoft in the same place where you accessed the exam. Your file should be uploaded as a Word or PDF file.

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Can I print out a copy of the exam questions and of my answer?

For take-home exams downloaded from ExamSoft, you will be able to print out a copy of your exam and your answer. Hard copies of the exam will be distributed and collected in the classrom for in-class exams.

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Where can I find the video tutorials on using ExamSoft?

The video tutorials for ExamSoft can be found here.

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What is the difference between In-Class (Secure or Unsecure) and Take-Home Exams?

Take-home exams are files downloaded from examsoft.com/pittlaw on the Courses tab. These files are worked on and then uploaded during the designated upload time window. (Note: Course will not show until the exam start time. If you log on at 8:59am with a 9am start, you will not see it until you log out and log back in.)
Where the download is in the ExamSoft window

Secure or Unsecure exams (also known as in-class exams or remote in-class exams) are completed within the software Examplify.
Where the exams are in Examplify

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What is my mock exam ID and password?

Exam ID:  1234 (or make it up)
Password: mock123

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How do I obtain my exam ID for midterms or final exams?

All exam IDs are emailed to students prior to the exam.

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Can I use my tablet or phone to complete my exam?

No Virtual Machines, Linux or Chromebooks, tablets, phones.

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What is the DocuSign Exam Software Training Statement?

The Training Statement is required by all students who use a laptop to take an exam with Examplify. It certifies that you have watched the video training. Many issues and questions arise due to lack of having watched the video.

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I was in the middle of an exam and my computer crashed. Now what?

During the crash: Take a deep breath. Your exam is backed up every 30-60 seconds. Just hold down the power button and wait for the computer to shut off. Then power it back on, log in and wait for Examplify to relaunch.

Post exam: Did you disable your antivirus before launching Examplify? Please also run a malware scan.

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I can't upload my take-home exam before the window closes, because I either can't log in or the website won't load.

You will need to clear your cache and close/restart the browser and/or try a different browser and restart. If neither of these work, please contact lawit@pitt.edu for assistance.

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My professor said my exam is in TWEN.

TWEN is separately supported by Susanna Leers.

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I can't access Box or OneDrive during an exam.

This means that your exam is either a closed book exam or a limited open book exam that does not permit access to internet/locally saved files. Please check the exam scheule prior to your in-class exam to determine if you will have internet/local file access or if you will be required to have your materials printed prior to the exam.

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How do I view exam results in ExamSoft?

  1. Log on to the ExamSoft web portal.
  2. In ExamSoft web portal, click Courses.
  3. Click on the course you wish to see results for.
  4. To view released results, click on the graph icon next to View Results on the course page.
  5. The results will be displayed on a new browser tab.
  6. Not all faculty will have results posted in ExamSoft so do not be alarmed if you do not see results listed.

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Can I use dual monitors?

Dual monitors may not be used during an in-class exam. You may use dual monitors for take home exams since take home exams are not administered using the Examplify software.

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Is my exam in the ExamSoft portal? or Examplify?

An easy way to remember things is that if a course appears on the “In-Class” schedule, you will complete the exam through Examplify (the software that you download on your computer). Any class that appears on the take-home schedule, will be accessed through examsoft.com/pittlaw. The printed detailed exam schedule will tell you the length of the exam, the type (open book, closed book, limited), if Internet is permitted or not, etc. If your class is listed as a “limited open book” exam, you should touch base with your faculty member to determine which materials are/are not permitted for the exam.

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I found a typo or apparent error in the exam.

If you find what you believe to be a mistake in the exam question or materials, please note the apparent mistake in your answer and explain how you are addressing the exam question or how you understand the materials in light of that mistake. DO NOT contact faculty during an exam about any apparent mistake or other issues.

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How do I use Word Count?

In the software, to switch between character count and word count, click on the document icon next to the words ‘Essay Answer’. If you highlight your text, it will count the words you have highlighted. By clicking on the page icon, your word count will become visible.

word count location highlighted

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I am using MacOS Ventura and Examplify won't load.

If Examplify won't load (bounces in the dock) on MacOS Ventura, open the General System Settings panel in Ventura, under Login Items, ensure that Examsoft Worldwide, Inc. is enabled (slide to the bar to the right) as shown below.

Screenshot of Login Items

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